Introduction
The following terms and conditions are applicable to all Customers. By agreeing to use the Products or Services of PolicyViewer Ltd, including the PolicyViewer platform, you are unequivocally agreeing to these terms and conditions.
Definitions
1.0 “Customer” means any person or organisation that purchases Products or Services from PolicyViewer Ltd or makes use of our Products or Services as agreed by PolicyViewer Ltd. Also known as the Customer and You.
1.1 PolicyViewer Ltd is also referred to as “We” or “Us”.
1.2 “Services” means the Services to be provided by PolicyViewer Ltd to the Customer.
1.3 “Products” means the Products to be provided by PolicyViewer Ltd to the Customer.
1.4 “Quotation” means a document, either in electronic or hard copy form which lists the Products or Services and the costs for providing them.
1.5 “Proposal” means a document, either in electronic or hard copy form which lists the Products or Services and the costs of providing them. Proposals are usually more detailed than a quotation.
1.6 “Brief” means the formal instructions or scope of Work that is provided to PolicyViewer Ltd by the Customer that enables Us to carry out the Work.
1.7 “Work” means the Work undertaken by PolicyViewer Ltd on behalf of the Customer and any Products or Services that we supply including the PolicyViewer system.
1.8 “Data” means any written information, calculations, technological code, artwork, illustrations, drawings, photographs, graphics, marks, illustrations, audio, video, music, or any other information or visual Works that are either stored electronically on a computer, server or mobile device or in hard copy form.
1.9 “Assets” means any written information, calculations, technological code, artwork, illustrations, drawings, photographs, graphics, marks, illustrations, audio, video, music, or any other information or visual Works that is provided to PolicyViewer Ltd by the Customer for the purpose of carrying out the Work.
1.10 “Signed off” means that the Customer has agreed that PolicyViewer Ltd has completed the Work as indicated by the Customer either verbally or in writing.
1.11 “Hosting” means hosting a website or software on a server.
1.12 “In writing” means a written instruction delivered by letter or email.
Accessing our Services
2.0 If a Customer wishes to use our Products or Services then the request must be made in writing or verbally, either over the phone or in a meeting. If the initial agreement is made verbally then all future correspondence by email or letter will serve as evidence that the Customer wishes to use the Products or Services of PolicyViewer Ltd unless the correspondence clearly states or indicates that the Customer does not wish to proceed with the Work.
Fees and payment
3.0 All quotations provided by PolicyViewer Ltd are final unless there is a change to the Brief. If additional Work is required because there are amendments or additions to the Brief then PolicyViewer Ltd will submit another Quotation or Proposal for the extra Work OR a new Quotation or Proposal that replaces the last one that PolicyViewer Ltd submitted.
3.1 Quotations and Proposals are only valid for 60 days and the price quoted may be higher after this time. This may be due to an increase in our own rates or an increase in rates within our supply chain. There may also be changes to the way that the Work will be delivered.
3.2 We reserve the right to change or amend our prices at any time and to provide special offers to new Customers.
3.3 In the event that We offer a lower price to new Customers, our existing Customers are not entitled to any reduction in fees that have been paid or will be paid for the same Products.
3.4 Any Work that is requested by the Customer that is not in the Brief will incur an additional cost. We will make the Customer aware of the additional cost by email or by submitting a new quotation or proposal.
3.5 Payment must be made within 30 days of the Customer receiving the invoice. Failure to make full payment within this time frame will result in additional interest charges under the Late Payment of Commercial Debts (Interest) Act 1998. We also reserve the right to suspend on-going Services, such as (but not limited to) the operation of a website or the PolicyViewer platform, once any invoice issued to a Customer becomes due. We also reserve the right to retain any of the Customer’s assets that are within our control until full payment has been made.
If payment is not made within 60 days of the invoice date then we will recover and sell any Work that has been provided to the Customer as a way of recovering our costs, excluding the Customer’s own assets, for example, photographs, logo, downloads or copy. If a payment becomes late: We are legally allowed to claim interest and debt recovery costs if another business is late paying for goods or services (the Work that we provide).
The law says that the payment is late after 30 days for public authorities and business transactions after either a) The invoice has been received by the client OR b) after we have delivered the goods or provided the service if this is later. The interest that we are allowed to charge is called statutory interest and is 8% plus the Bank of England base rate. We can also charge a lump sum for the cost of recovering a late commercial payment. These amounts are set by late payments legislation. In extreme circumstances, we may also decide to register your late payment with relevant bodies that publicly disclose organisations that are late at making payments to small businesses.
3.6 Invoices must be paid in British Pounds Sterling unless otherwise agreed in writing.
3.7 Any requests for amendments to the Work after it has been signed off by the Customer will incur an additional charge and will be calculated based on our standard hourly rate of £60 per hour and will be rounded up to the nearest half hour.
3.8 PolicyViewer Ltd will only ever invoice for the amount that has been agreed.
3.9 In some cases (such as bespoke production) PolicyViewer Ltd will request an upfront payment of 50% of the total contract value which must be paid before the Work begins.
Intellectual property
4.0 All technology behind the PolicyViewer platform or websites that we provide remains the property of PolicyViewer Ltd at all times. The Customer, or a 3rd Party instructed by the Customer, must never attempt to reverse engineer, re-engineer, amend or sell any technology that is the intellectual property of PolicyViewer Ltd, or pass them to another 3rd party that has the capacity to do the same.
4.1 PolicyViewer Ltd retains the copyright of all website designs at all times as the originator of these designs.
4.2 The Client is forbidden from giving copies of our software or access to our software and other Products or Services to a third party. In such an instance both the Customer and the third-party could be in breach of intellectual property law.
4.4 The Customer is forbidden from integrating a 3rd party technology into our software or other Products without the permission of PolicyViewer Ltd.
4.5 The Customer must not provide or use any designs, code, technology, photographs, illustrations, drawings, paintings, graphics, marks, music, videos, audio files, documentation or other written words that are protected by copyright or patent when providing PolicyViewer Ltd with the Assets or content that are required for us to do the Work. The Customer may only do so when they have gained full legal clearance from the copyright or patent owner. In the event that the Customer breaches a third party copyright or patent then the Customer agrees to indemnify PolicyViewer Ltd against any claims, costs, demands, expenses or liabilities whatsoever that may arise from their actions.
4.6 In the event that the Customer cancels the production of a website or bespoke piece of software before it has been completed by PolicyViewer Ltd then the Customer is forbidden from passing it to a 3rd party for completion and the full contract amount will become due.
Approval of Work
5.0 When the Work is complete and the Customer is satisfied then the Customer must sign it off in writing by email or letter. If a website or software platform has been live for 30 days then it is deemed that this has been Signed Off by the Customer and no written sign off is necessary.
5.1 Upon completion of the Work, the Customer will have the opportunity to review it. The Customer should notify PolicyViewer Ltd, in writing, of any unsatisfactory points within 30 days of receipt of such notification. Any of the Work, which has not been reported in writing to PolicyViewer Ltd as unsatisfactory within the 30-day review period, will be deemed to have been approved.
Once approved, or deemed approved, Work cannot subsequently be rejected, and the contract will be deemed to have been completed and the balancing payment will become due.
5.2 If the Customer rejects the Work within the 30 day review period, or will not approve subsequent Work performed by PolicyViewer Ltd to correct any points reported by the Customer as unsatisfactory, and PolicyViewer Ltd considers that the Customer is unreasonable in their repeated rejection of the Work, the contract will be deemed to have expired and PolicyViewer Ltd can take any legal measures to recover both payments for the completed Work and reasonable expenses incurred in recovering payment.
5.3 Customers must approve and sign off the Work within 6 months from the date that the Customer agreed to proceed with the Work. For example, If the Customer, after receiving our quotation, agrees to proceed with the Work in May 2022 then the Work must be completed and Signed Off by November 2022.
5.4 From the moment a Customer is first given access to the PolicyViewer system they are deemed to have approved the Work and full payment (including any set-up costs) for the first year, if not already received by PolicyViewer Ltd, will become due.
Errors or omissions
6.0 The Customer agrees to indemnify PolicyViewer Ltd in the event of any errors or omissions in the Assets that they provide to PolicyViewer Ltd.
6.1 If a fault is found with the Products or Services that have been provided by PolicyViewer Ltd and if the fault is a result of the action or inaction of PolicyViewer Ltd then PolicyViewer Ltd will undertake Work, without charge, to remedy the fault.
6.2 Should a fault be found that is not the fault or responsibility of PolicyViewer Ltd or if it has occurred due to misuse by the Customer or a third party then PolicyViewer Ltd will not be liable and no action will be taken by PolicyViewer Ltd unless commissioned to do so at an agreed price.
6.3 If the Customer provides Assets that are incorrect and if this then necessitates that the Work must be reproduced then the Customer must pay all of the costs and expenses involved in having to reproduce the Work.
Code of conduct
7.0 Customers must not undertake activities or involve PolicyViewer Ltd in activities which promote the use of child labour or seek to take advantage of any group or individual or discriminate against any group or individual.
7.1 Customers must not engage the Services of PolicyViewer Ltd if the Work or project relates to any type of illegal or immoral activity.
Duties of the Customer
8.0 The Customer must provide all Assets that are necessary for PolicyViewer Ltd to carry out the Work and these must be provided in full by the deadline given by PolicyViewer Ltd. Any delay in providing the Assets and a failure to meet the deadline may result in an increase in the cost of the Work. This is particularly relevant for bespoke design and production jobs where we will need to pre-book our designers and web technicians for a specified time frame, thus preventing them from doing Work for any other Customers. When the Customer does not provide the Assets by the deadline it is possible that the designers or web technicians must then carry out the Work outside of the time that has been set aside. In such an instance the Customer will be responsible for paying the additional costs involved in carrying out the Work.
8.1 The Customer must provide all Assets in the correct format as specified by PolicyViewer Ltd. Failure to provide Assets in the correct format could delay the start of the Work. In such an instance clause 8.0 will apply.
8.2 The Customer must provide clear instructions when providing PolicyViewer Ltd with the Brief and must not conceal or omit anything which may affect the scope of Work. Similarly, the Customer must not conceal or omit anything that could have legal consequences.
8.3 When a Customer provides PolicyViewer Ltd with a Brief it is assumed that the Customer is fully aware of the implications of what they are requesting, including but not limited to any 3rd party costs or an intervention that may be required to complete the Work.
Hosting and email
9.0 PolicyViewer Ltd does not provide hosting or email Services but we may recommend a provider of hosting or email Services to the Customer. The Customer may choose to accept or reject our recommendation for hosting Services but if the Customer chooses another hosting provider then that hosting provider must meet our technical requirements.
9.1 Where the Customer chooses to use the Services of a hosting or email provider that has been recommended by PolicyViewer Ltd then the Customer can decide whether to pay the hosting or email provider directly OR through PolicyViewer Ltd with the addition of a reasonable management fee. In whichever circumstance PolicyViewer Ltd is not responsible for the actions, Products or Services of the hosting or email provider and will not be held accountable. If the Customer has any concerns or disagreements related to the hosting or email Services or if there has been a fault or error the Customer must discuss the issue directly with the provider.
Where PolicyViewer Ltd is being paid a management fee we will contact the provider on behalf of the Customer in the event of a fault or error. Doing this does not imply that PolicyViewer Ltd is in any way responsible for the quality or continuation of the hosting or email service and will not be held accountable for the actions or inactions of the hosting or email provider.
Domain names
10.0 Domain names purchased by PolicyViewer Ltd on behalf of the Customer become the property of the Customer when the Customer has paid the fee to use the domain name. If a Customer fails to pay a renewal fee then the domain name will not be renewed and therefore it will be freely available for purchase by a 3rd party. PolicyViewer Ltd is not responsible or liable for any costs or losses incurred if a domain name has been secured by a 3rd party because the payment has not been made.
Termination
11.0 PolicyViewer Ltd reserves the right to terminate the agreement between the Customer and PolicyViewer Ltd and to immediately cease all Work, without notice, if PolicyViewer Ltd believes that any of these terms and conditions have been breached or if PolicyViewer Ltd believes that the Customer has behaved in a way that is detrimental to the Work or the relationship between PolicyViewer Ltd and the Customer.
11.1 Should an agreement be terminated by PolicyViewer Ltd for breaching these terms and conditions then the Customer must pay all fees and expenses that have been incurred up until the point of termination and any costs relating to the Work that PolicyViewer Ltd will incur at any point following the termination.
11.2 If the Customer has not breached the terms and conditions but PolicyViewer Ltd no longer wishes to provide a service to the Customer then PolicyViewer Ltd will give the Customer 1 months notice in writing.
11.3 If a Customer wishes to cancel an annual software or website renewal after the initial purchase, for example; the PolicyViewer system, then the Customer must do so at least 30 days before the annual renewal date or the receipt of the invoice. Cancelling after the annual renewal date or the receipt of the invoice will result in the full payment being owed to PolicyViewer Ltd.
11.5 If a Customer cancels their use of the PolicyViewer system after the initial purchase or after the renewal date then no money will be refunded.
11.6 If a Customer wishes to cancel a bespoke web design and/or production project or software development project the Customer must give two months notice in writing and all fees due to PolicyViewer Ltd for the Work undertaken up until the end of the two month notice period will become due as well as any 3rd party costs related to the project.
PolicyViewer Ltd.
128 City Road, London, EC1V 2NX
Telephone: 0208 191 7738
Email: admin@policyviewer.com
www.policyviewer.com
Registered in England & Wales. Registered Company Number: 11446221. VAT No: 379 3194 55